officials say the new, roomier Transportation Security Administration checkpoint will really up the customer's overall experience at the airport.
"Along with safety, we also have an important priority, and that's our customer experience," said Rick McQueen, president and CEO of Akron-Canton Airport. "Make no mistake, every decision we make as an airport centers on how that decision impacts our customers."
McQueen gathered with airport staff, several legislative representatives and members of the media Tuesday to celebrate the grand opening of the checkpoint, which boasts of four lanes (expandable to six lanes), the newest security technology and an up-to-date look.
New technology includes two millimeter wave Advanced Imaging Technology units (shown in the accompanying video), which are equipped with image-free technology that can detect objects of concern while protecing customer privacy.
Before the airport could expand its security checkpoint, it first had to move the food court from one side of the main concourse to the other — a $1.1 million project. The airport .
The entire airport renovation, including relocating the food court and expanding the security checkpoint, cost a total of $2.3 million. That money came from federal airport improvement program funds, passenger facility charges and airport operating revenue.
Those renovations fit into . CAK 2018 is a 10-year, $110 million capital improvement program that kicked off in 2008 and positions the airport for the future, McQueen said.