Local company wins service award from Konica MInolta

North Canton-based company Graphics Enterprises Office Solutions will be receiving a Pro-Tech Service Award from Konica Minolta today. This will mark the 25th year that the company has received the award for the highest commitment to customer support and satisfaction from Konica MInolta.

Below is a copy of the release. Please feel free to contact me if you have any questions.

Sincerely,

Naeran Rubio
Corporate Communications Manager
Konica Minolta Business Solutions U.S.A., Inc.

100 Williams Drive
Ramsey, NJ 07446
201.934.4759
m: 845.988.7721

nrubio@kmbs.konicaminolta.us

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Konica Minolta Honors Graphic Enterprises for 25 Years as Pro-Tech Service Award Recipient

Company Celebrates Longstanding Service Excellence with 2013 Award

Ramsey, N.J. and North Canton, O.H. – July 29, 2013 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Graphic Enterprises Office Solutions, Inc. (Graphic Enterprises) has been honored with a 2013 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. Graphic Enterprises will also receive special recognition for its longstanding excellence, as this marks the 25th consecutive year that the dealership has earned this award. 

“As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc.  “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”

Graphic Enterprises, which has achieved the award each year since the program’s inception 25 years ago, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products.  To attain the Pro-Tech standard, each element of Graphic Enterprises’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

“We are very excited to have earned this achievement for 25 consecutive years,” says Brian Frank, president of Graphic Enterprises.  “The receipt of this award marks our ongoing commitment to offering the best business practices in our marketplace and provides our customers with another great reason to count on Konica Minolta and Graphic Enterprises for all of their office solution needs.”

Konica Minolta’s Pro-Tech program requires that the Authorized Dealer's Service Department meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include:  maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with the level of service and product support that the dealer is providing.

About Konica Minolta Business Solutions U.S.A.

Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced document management technologies and IT Services. The company focuses on complete business solutions including production print systems, digital presses, multifunctional products (MFPs), managed print services, vertical application solutions and related services and supplies. Konica Minolta has won numerous awards and recognition including being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for six years in a row. For the third consecutive year, Buyers Laboratory LLC (BLI) has named Konica Minolta as the winner of its “A3 MFP Line of the Year” award. In 2012, Konica Minolta also received “Document Imaging Solutions Line of the Year” recognition from BLI – and has been named to the Dow Jones Sustainability World Index in recognition of the company’s economic, environmental and social performance. For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.

About Graphic Enterprises Office Solutions

Formed in 1970 in Canton, Ohio, Graphic Enterprises features the Konica Minolta bizhub series product line. Graphic Enterprises has received Konica Minolta’s prestigious Pro-Tech Service Award every year since its inception in 1988.  The company employs 20 business development representatives and 25 service technicians in the Akron, Youngstown, Dover, Coshocton and North Canton areas. For more information, please visit us at www.geiohio.com/ or follow us on Twitter @geicopyprint.